FREQUENTLY ASKED QUESTIONS
HOW LONG IS YOUR PROCESSING TIME?
For ready to ship hair extensions such as clip ins and ponytails, All orders will be shipped on Fridays and Saturdays; which means, if you place an order on Monday, you orders will not be shipped until Friday or Saturday.
For wigs made per customer order; All orders will take a 14 days processing time before it is shipped. In the case that we are experiencing a very high order volume, we will email you an option for a full refund or to wait an additional rating period, if you can.
CAN I COLOR, STRAIGHTEN AND/OR HEAT STYLE MY PONYTAIL EXTENSIONS?
Our Hair extensions are offered in their natural unaltered color state with variations of dark brown and black hues. At this time, we do not offer additional color options or custom coloring services. To make our Hair extensions fit your desired look, our hair may be bleached or dyed to any color to blend with your natural hair. We recommend coloring ponytail extensions prior to installation. Just like natural hair, bleaching or using color with harsh chemicals may weaken the hair shaft and potentially alter the texture.
HEAT STYLING AND STRAIGHTENING
Just like natural hair, Sholacreations Hair has beautiful styling versatility. You may wear our looks as they come, or use heat styling tools to achieve your desired look. Keep in mind that our virgin hair is just as susceptible to heat damage and loss of curl pattern as your own natural hair is. Use a heat protectant when necessary and avoid excessive exposure to straightening tools.
HOW ARE THE PONYTAILS MADE AND WILL THEY FIT MY BUN?
Each ponytails are made on a LARGE sized ponytail mesh drawstring base. The drawstring base are stretchy enough to fit your needs. They also come with two combs on opposite ends of the drawstring base to further aid with security.
*Bobby pins are not necessary but we recommend going in with some large bobby pins for that extra security and peace of mind*
WHICH COLLECTION DO YOU RECOMMEND IF I HAVE MORE THAN ONE CURL PATTERN?
We recommend that you go with the curl pattern you have the most of. You can also submit a picture of your hair in its natural "wet and curly" state at "Sholacreations@gmail.com" for a quick consultation to help you make the best product selection.
DO YOU PROVIDE HAIR TIPS AND PRODUCT RECOMMENDATIONS?
Yes! Each order comes with a 4x6 thank you card on one side and a very detailed "Hair Tips And Product Recommendations" when you flip it over. Be sure to look on both side of your card before tossing it away.
*you can also follow us on our instagram for more hair tips and product recommendations
IS SHIPPING INCLUDED IN MY ORDER?
Shipping is not included in order cost unless the order is over $200. When the order is over $200 you will receive free shipping with the United States.
Exchanges are acceptable when contacted within 3 days of your delivery date with tags attached and no traces of wear . For any issues involving your order or if a product arrives to you damaged or broken, please contact us within 3 days of your order receipt date for instructions on returning your product and getting a refund.
You are responsible for paying for any shipping cost for returning your product. Shipping cost are non-refundable. If you receive a refund the cost of return shipping, less any applied discount will be deducted from your refund amount.
Any returns must be made at your own cost however you must obtain your proof of postage until you have received your refund, just in case your order is lost on its way back to Sholacreations.