FREQUENTLY ASKED QUESTIONS
HOW ARE THE PONYTAILS MADE AND WILL THEY FIT MY BUN?
Each ponytails are made on a LARGE sized ponytail mesh drawstring base. The drawstring base are stretchy enough to fit your needs. They also come with two combs on opposite ends of the drawstring base to further aid with security.
*Bobby pins are not necessary but we recommend going in with some large bobby pins for that extra security and peace of mind*
HOW LONG IS YOUR PROCESSING TIME?
All orders are running on a 1-2 business day processing time, followed by a 1-3 day delivery time frame for all domestic orders. Please note that weekends and holidays do not count as business days. Once your order is processed you will receive an email notification that it has been shipped.
CAN I COLOR, STRAIGHTEN AND/OR HEAT STYLE MY PONYTAIL EXTENSIONS?
Our Hair extensions are offered in their natural unaltered color state with variations of dark brown and black hues. At this time, we do not offer additional color options or custom coloring services. To make our Hair extensions fit your desired look, our hair may be bleached or dyed to any color to blend with your natural hair. We recommend coloring ponytail extensions prior to installation. Just like natural hair, bleaching or using color with harsh chemicals may weaken the hair shaft and potentially alter the texture.
HEAT STYLING AND STRAIGHTENING
Just like natural hair, Sholacreations Hair has beautiful styling versatility. You may wear our looks as they come, or use heat styling tools to achieve your desired look. Keep in mind that our virgin hair is just as susceptible to heat damage and loss of curl pattern as your own natural hair is. Use a heat protectant when necessary and avoid excessive exposure to straightening tools.
WHICH COLLECTION DO YOU RECOMMEND IF I HAVE MORE THAN ONE CURL PATTERN?
We recommend that you go with the curl pattern you have the most of. You can also submit a picture of your hair in its natural "wet and curly" state at "Sholacreations@gmail.com" for a quick consultation to help you make the best product selection.
DO YOU PROVIDE HAIR TIPS AND PRODUCT RECOMMENDATIONS?
Yes! Each order comes with a 4x6 thank you card on one side and a very detailed "Hair Tips And Product Recommendations" when you flip it over. Be sure to look on both side of your card before tossing it away.
*you can also follow us on our instagram for more hair tips and product recommendations*
IS SHIPPING INCLUDED IN MY ORDER?
Shipping is not included in order cost unless the order is over $100. When the order is over $100 you will receive free shipping with the United States.